Full
Scale Production
. . (Please
Check One)
.
1. How
did you initially hear about American Custom Drying?
1 - Magazine
2 - Referral
3 - Trade Show
4 - Web Site
5 - Other
.
If
answer is 1, 2, 3 or 5 please comment who or where?
.
.
Ratings System For
Questions Below:
Excellent 7 6 5 4 3 2 1 Poor
Very Positive Average
Strongly Negative
Very High
Average
Very Low
.
.
2. American
Custom Drying’s service was clearly communicated:.
a.
Verbally
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
b.
By written material
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
.
...
3. Follow-up
discussions were satisfactorily handled:
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
.
...
4. Before
the test/campaign, the desired specifications that
you wanted ACD to meet were clear:
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
.
...
5. If
you were present for the test/campaign, were ACD personnel:.
a.
Courteous
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
b.
Knowledgeable
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
c.
Helpful
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
d.
Professional
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
.
...
6. After the
test/campaign was finished:.
a.
Material Balances or associated paperwork was forwarded
to you in a timely manner?
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
b.
Product was delivered to your site in good condition
and in a timely manner?
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
c. Samples were delivered to your site in good condition
and in a timely manner?
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
d. Any follow-up discussions were handled professionally?
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
.
...
7. ACD
achieved your desired specifications:
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
.
...
8. You
would classify ACD’s:
. a. Drying
Facilities...
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
b. Laboratory
Facilities...
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
c. Billing
Process...
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
d. Shipping
Process...
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
...
9.
You
would classify ACD’s commitment to work with you to achieve
the desired product as:
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
...
10.
Overall how satisfied are you with ACD’s service?
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
...
11.
How would you rate ACD’s value for money?
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
...
12.
Rate us in comparison with our competition?
N/A
7 - Excellent
6
5
4 - Average
3
2
1 - Poor
...
13.
Suggest one way for us to improve our service?
...
14. If
there are any other comments that you would like to make,
please use the space below. American Custom Drying appreciates
your time in completing this form. The information that you
provide here will help ACD to continually improve its service
to all of our customers.
.
